LEGAL

Privacy Policy

How we collect, use, store and protect your personal information across our website, accounts and trading platforms — and the rights you have over it.

EntityKIVROX LTD, trading as Kivrox Markets

Registration2026-00541

Incorporated inSaint Lucia

Sections30, in plain order

Introduction

Kivrox Markets is committed to protecting the privacy and personal information of individuals who visit our website, create an account, use our trading services, or otherwise interact with us. This Privacy Policy explains how KIVROX LTD, operating under the brand name Kivrox Markets ("Kivrox Markets," "Kivrox," "we," "us," or "our"), collects, uses, stores, protects, and discloses personal information.

KIVROX LTD, incorporation number 2026-00541, is registered at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. For questions regarding this Privacy Policy or requests concerning your personal information, contact support@kivroxmarkets.com.

This Privacy Policy applies to your use of the Kivrox Markets website, trading platforms, and related services. By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. It should be read together with our Terms and Conditions.

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through the Kivrox Markets website, user accounts, Forex and CFD trading services, cryptocurrency trading services, MetaTrader 5, the Kivrox Markets trading platform, customer support channels, communications between you and Kivrox Markets, our websites, applications and other digital services, and marketing and communication activities.

This Privacy Policy does not apply to websites, applications, platforms, or services operated independently by third parties. Where you interact directly with a third-party service provider, that provider may process your personal information according to its own privacy policy.

Personal information

For the purposes of this Privacy Policy, personal information means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual. Depending on how you interact with Kivrox Markets, this may include your name, contact information, identification information, account information, trading information, technical information, and other information associated with your use of our services.

Information that has been properly aggregated or anonymized so that it can no longer reasonably identify an individual may not be considered personal information.

Information we collect

We may collect personal information directly from you, automatically when you use our services, or from third parties.

4.1 Information you provide to us

When you register for an account, use our services, contact us, or otherwise interact with Kivrox Markets, you may provide:

Full name, email address and telephone number
Country of residence and residential address
Date of birth, username and account credentials
Identification information
Tax or business information where applicable
Information provided during KYC and AML procedures
Information submitted through customer support
Information contained in communications with us
Other information reasonably necessary to provide our services

Some information may be mandatory in order to create an account or access certain services. If you do not provide information that is required, we may be unable to provide certain services or allow you to open or maintain an account.

Trading account information

When you create or use a Kivrox Markets trading account, we may collect information relating to your account and trading activity, including:

Account number, type, currency and balance
Equity, margin and available margin
Leverage, open and closed positions, orders and executed trades
Trading instruments and transaction history
Profit and loss information, trading volume and frequency
Account settings and login/logout information
Trading platform activity
Other information necessary to provide and administer our trading services

We use this information to operate your account, execute and administer trading services, provide customer support, monitor account activity, maintain security, and comply with legal and regulatory requirements.

Forex and CFD trading information

When you trade Forex or CFDs through Kivrox Markets, we may collect and process information relating to your trading activity, including currency pairs, CFD instruments, order type and size, opening and closing prices, trade execution times, positions, leverage, margin, account equity, profit and loss, exposure, transaction history, and trading patterns and activity.

This information may be used to administer your account, provide trading services, monitor risk, detect suspicious or prohibited activity, prevent fraud, maintain platform security, and meet applicable legal and regulatory requirements.

Cryptocurrency trading information

Where cryptocurrency trading services are available through Kivrox Markets, we may collect and process information relating to your cryptocurrency activity, including cryptocurrency assets traded, orders and transactions, transaction dates, times and amounts, account balances, trading history, wallet or transaction identifiers where applicable, deposits and withdrawals, account activity, and information necessary for compliance and security purposes.

Cryptocurrency-related information may be processed for the provision of services, transaction administration, fraud prevention, compliance, risk management, security, and other legitimate business purposes.

MetaTrader 5 and Kivrox trading platform

Kivrox Markets may provide access to trading services through MetaTrader 5 and through our own trading infrastructure and platform. When you use these platforms, we may collect information relating to account activity, login information, orders, positions, transactions, trading history, platform usage, device information, IP address, technical information, account configuration, and other information necessary for the operation and security of the platform.

Certain information may also be processed by the relevant technology or platform provider. Where a third party processes information independently, its own privacy policy may apply.

KYC, AML and compliance information

Kivrox Markets may be required to verify the identity of its clients and conduct customer due diligence. For these purposes, we may collect:

Full legal name, date of birth and nationality
Country of residence and residential address
Government-issued identification documents and proof of address
Photographs or verification images
Sanctions and politically exposed person screening information
Source of funds or source of wealth information where required
Information necessary for fraud prevention
Other information required under applicable laws and regulations

We may use specialized third-party service providers to assist with identity verification, compliance screening, fraud detection, and related processes.

Communications and customer support

When you contact Kivrox Markets through email, live chat, contact forms, social media, or other communication channels, we may collect and retain information contained in those communications, including your name, email address, account information, contact details, the content of your communication, documents or attachments you provide, records of our responses, and information necessary to resolve your request.

We use this information to provide customer support, respond to inquiries, investigate issues, maintain service records, and improve our services.

Technical and website information

When you visit our website or use our services, certain information may be collected automatically, including IP address, device type, operating system, browser type and language, internet service provider, approximate geographic location, date and time of access, pages visited, referring pages, time spent on the website, website interactions, error and diagnostic information, device identifiers, session information, and technical logs.

Some technical information may not directly identify you. However, where such information can reasonably be associated with you, we may treat it as personal information.

Cookies and similar technologies

Kivrox Markets may use cookies, pixels, tags, scripts, and similar technologies to operate, secure, analyze, and improve our website and services. These technologies may be used to maintain website functionality and user sessions, remember preferences, analyze website traffic, understand user behavior, improve website performance, detect security issues, prevent fraud, measure marketing campaigns, and provide relevant content.

Third-party providers may also use cookies or similar technologies when providing services to us. For additional information, please see our Cookies Policy.

Information received from third parties

In certain circumstances, we may receive information about you from third parties, including trading platform providers, identity verification providers, compliance service providers, fraud prevention providers, technology providers, analytics providers, cybersecurity providers, social media platforms, and other service providers necessary to operate our business.

The information received may include account information, technical information, verification results, trading information, fraud prevention information, or other information necessary to provide or protect our services. Where a third party independently determines how your information is processed, its own privacy policy may also apply.

How we use personal information

Kivrox Markets may use personal information for the following purposes:

a. Providing trading services

To create and manage your account; provide access to Forex, CFD and cryptocurrency trading services; provide access to MetaTrader 5 and the Kivrox trading platform; administer trading accounts and activity; and provide customer support.

b. Account administration

To authenticate your identity, manage your account, communicate with you, process requests, maintain account records, and provide important account notifications.

c. Security and fraud prevention

To detect suspicious activity, prevent fraud, investigate unauthorized access or misuse, protect our systems, investigate prohibited activity, enforce our Terms and Conditions, and protect Kivrox Markets and its clients.

d. KYC and regulatory compliance

To verify your identity, conduct customer due diligence, comply with AML requirements, perform sanctions screening, meet regulatory requirements, and respond to lawful requests from competent authorities.

e. Risk management

To monitor trading activity, manage operational and financial risks, identify unusual activity, and maintain the integrity and security of our trading environment.

f. Service improvement

To improve our website and trading platforms, develop new features, understand how clients use our services, identify technical issues, and improve reliability and performance.

g. Communications

To send account notifications, security alerts, service updates, technical communications, regulatory or compliance communications, and responses to your inquiries. Where required by applicable law, we will obtain your consent before sending promotional communications.

h. Legal and regulatory purposes

To comply with applicable laws and regulatory requirements, respond to lawful requests, and establish, exercise or defend legal claims.

Legal bases for processing

Where applicable data protection legislation requires a legal basis for processing personal information, Kivrox Markets may rely on one or more of the following:

15.1 Performance of a contract

Processing may be necessary to provide services requested by you, operate your trading account, or perform obligations arising from an agreement between you and Kivrox Markets.

15.2 Legal and regulatory obligations

Processing may be necessary to comply with applicable laws, regulations, regulatory requirements, court orders, or other legally binding obligations.

15.3 Legitimate interests

We may process personal information where necessary for legitimate interests pursued by Kivrox Markets or relevant third parties, provided such interests do not override applicable rights and freedoms. These interests may include preventing fraud, maintaining security, improving our services, protecting our systems, analyzing service performance, managing operational risks, enforcing our Terms and Conditions, and establishing or defending legal claims.

15.4 Consent

Where required, we may process personal information based on your consent, which may apply to certain marketing communications, cookies, or other optional processing activities. You may withdraw your consent at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Marketing communications

Kivrox Markets may send information regarding our products, services, educational materials, promotions, or other communications that may be relevant to you. Where applicable law requires consent, we will obtain it before sending promotional communications.

You may unsubscribe at any time using the unsubscribe mechanism included in the communication or by contacting support@kivroxmarkets.com. You may continue to receive essential communications relating to your account, transactions, security, regulatory matters, or our services.

Aggregated and anonymized information

We may create statistical, aggregated, or anonymized information from information collected through our website and services, for analytics, research, business development, service improvement, understanding trading and user trends, performance analysis, and development of products and services.

Where information has been properly anonymized and can no longer reasonably identify an individual, it may be used for legitimate business purposes without being treated as personal information.

Sharing personal information

Kivrox Markets may disclose personal information to third parties where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our rights, including trading platform providers, technology providers, hosting and cloud service providers, identity verification providers, compliance providers, fraud prevention providers, cybersecurity providers, customer support providers, analytics providers, IT service providers, professional advisors, and regulatory or governmental authorities where legally required.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security safeguards are maintained. Where a third party processes personal information as an independent controller, its own privacy policy may apply.

International transfers

Kivrox Markets may use service providers and infrastructure located in countries other than your country of residence. As a result, personal information may be transferred, stored, or processed internationally.

Where applicable data protection laws impose requirements on international transfers, we will take appropriate measures to protect personal information and use legally recognized transfer mechanisms where required, including adequacy decisions, appropriate contractual safeguards, standard contractual clauses, or other lawful transfer mechanisms. Contact support@kivroxmarkets.com for additional information concerning safeguards applicable to international transfers.

Data security

Kivrox Markets takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, unauthorized disclosure, alteration, destruction, loss, misuse, and unlawful processing. Security measures may include access controls, authentication procedures, encryption, monitoring, security policies, and other appropriate safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

Data retention

Kivrox Markets retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law. Retention periods may depend on the nature of the information, the purpose for which it was collected, our relationship with you, applicable legal and regulatory requirements, accounting and tax requirements, fraud prevention requirements, dispute resolution, and legal claims.

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our internal procedures and applicable legal requirements. Certain information may need to be retained for longer periods where required by law or regulatory obligations.

Your privacy rights

Depending on your location and applicable law, you may have certain rights concerning your personal information:

22.1 Right of access

You may request confirmation as to whether we process your personal information and, where applicable, request access to that information.

22.2 Right to rectification

You may request correction of inaccurate or incomplete personal information.

22.3 Right to erasure

In certain circumstances, you may request deletion of your personal information. This right is not absolute and may be subject to legal, regulatory, contractual, or other applicable exceptions.

22.4 Right to restriction

In certain circumstances, you may request that we restrict the processing of your personal information.

22.5 Right to data portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format.

22.6 Right to object

Where processing is based on legitimate interests, you may have the right to object to such processing in accordance with applicable law. You may also object to processing for direct marketing purposes.

22.7 Right to withdraw consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

22.8 Rights relating to automated decision-making

Where applicable law provides such rights, you may have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects.

Exercising your privacy rights

If you wish to exercise an applicable privacy right or have a question regarding the processing of your personal information, please contact support@kivroxmarkets.com.

To help us process your request, we may request information reasonably necessary to verify your identity and understand the nature of your request. We will handle legitimate requests in accordance with applicable law. In certain circumstances, we may be permitted or required to refuse a request or retain certain information.

Complaints and supervisory authorities

If you believe that your personal information has been processed in violation of applicable data protection laws, you may contact Kivrox Markets so that we can investigate and attempt to resolve your concern.

Depending on your location and applicable law, you may also have the right to lodge a complaint with the relevant data protection or supervisory authority.

Third-party websites and services

Our website may contain links to third-party websites, applications, trading platforms, or other services. Kivrox Markets does not control the privacy practices of these third parties.

If you access a third-party website or service through a link on our website, the processing of your personal information may be governed by that third party's privacy policy. We recommend reviewing the applicable privacy policy before providing personal information to any third-party service.

Children's privacy

Kivrox Markets services are intended for individuals who are legally permitted to use financial and trading services under applicable law. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact support@kivroxmarkets.com.

Restricted jurisdictions

Kivrox Markets does not provide services to residents of certain countries or jurisdictions where the provision or use of our services would be prohibited or restricted by applicable laws or regulations. At the time of publication, KIVROX LTD does not provide services to residents of:

United States of America
Canada
Israel
New Zealand
Russia
Myanmar
Iran
North Korea (Democratic People's Republic of Korea)

or any other jurisdiction where the provision, distribution, or use of our services would be contrary to applicable law or regulation. Kivrox Markets does not target its website or services at individuals in jurisdictions where such services are prohibited or restricted. If you access our website from a jurisdiction where the use of our services may be restricted or prohibited, you are responsible for ensuring that your use of the website and services complies with all applicable local laws and regulations.

Changes to this Privacy Policy

Kivrox Markets may update this Privacy Policy from time to time to reflect changes in our services, business practices, applicable laws, regulatory requirements, technology, or security practices.

When changes are made, the updated Privacy Policy will be published on our website. Where required by applicable law, we may provide additional notice regarding material changes. Unless otherwise stated, the updated Privacy Policy will become effective upon publication. We encourage you to periodically review this page to remain informed about how we process personal information.

Contact information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

KIVROX LTD, Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. Incorporation Number: 2026-00541. Brand: Kivrox Markets. Email: support@kivroxmarkets.com. Website: kivroxmarkets.com.

Risk and regulatory notice

Kivrox Markets provides financial and trading-related services, including Forex, CFDs, cryptocurrency, and other trading products that may involve significant financial risk. CFDs are complex instruments and carry a high risk of losing money rapidly due to leverage.

Trading leveraged products may result in losses exceeding expectations, and you should carefully consider whether you understand how these products work and whether you can afford to assume the associated risks. Nothing in this Privacy Policy constitutes investment advice, a recommendation to trade, or an offer or solicitation to purchase or sell any financial instrument. For information regarding the risks associated with our products and services, please refer to the applicable Risk Disclosure and Terms and Conditions.